While every effort is made to ensure your pet’s safety, grooming does carry some inherent risks. These may include, but are not limited to: accidental nicks, stress-related reactions, discovery of underlying health conditions, allergic responses, eye irritation, ear concerns, or flare-ups of existing skin or medical issues.
Please inform us prior to your appointment if your pet has any known allergies, sensitivities, injuries, or medical conditions. This information allows us to take proper precautions and provide the safest experience possible.
By booking services with The Dog Studio, you acknowledge these potential risks and agree to hold The Dog Studio and its staff harmless in the event of injury, allergic reaction, or medical complications that may arise during or after grooming.
In the event of a pet medical emergency during your pet’s grooming appointment, The Dog Studio requires authorization to seek immediate veterinary care for your pet at your expense. Every effort will be made to contact you as soon as possible. Your pet’s safety and well-being are our top priority, and we will act in their best interest if we are unable to reach you right away.
We are trained in Pet First Aid and CPR and need authorization on file for your emergency choices.
At The Dog Studio, your pet’s health and safety are our top priorities. We require that all pets be in reasonably good health and fit for grooming.
Grooming can be stressful for some pets, especially those with heart conditions or anxiety-related issues. Please notify us before your appointment if your pet has any medical conditions, recent surgeries, injuries, or stress-related concerns. In some cases, we may require veterinary clearance before proceeding.
We do not accept sick pets for grooming. If your pet is showing signs of illness (such as vomiting, diarrhea, coughing, open wounds, or signs of infection), we will reschedule the appointment for when your pet is well.
We recommend that all veterinary-advised vaccinations are kept current. As your pet’s guardian, it is your responsibility to ensure they are up to date.
In accordance with Tennessee state law, all dogs must be current on their rabies vaccination. Please bring a copy of their vet records to the appointment or keep us notified if your vet on file changes.
This policy helps us provide a safe, calm, and healthy environment for every pet in our care.
At The Dog Studio, your pet’s comfort always comes first. If your pet arrives with a matted coat, the groomer may need to shave the mats rather than perform a painful or risky dematting procedure. We follow the philosophy of “Humanity before Vanity” and will always choose what is safest and least stressful for your pet.
Severe matting can increase the risk of skin irritation, clipper burn, or accidental nicks. While we take every precaution to prevent injury, some side effects may be unavoidable depending on the condition of the coat.
Matted pets also require significantly more grooming time. An additional fee will be added to the regular grooming price due to the extra time, care, and wear on our tools that these grooms require.
We understand that life gets busy, and we will never judge you for not knowing how to manage your pet’s coat or for going longer than planned between grooms. We’re here to help you get back on track. These types of appointments are time-consuming and can be uncomfortable for your pet, so we approach them with care and compassion.
You’ll receive an aftercare guide to help support your pet’s coat health moving forward.
The Dog Studio does not provide services for pets with active flea infestations.
If your pet arrives with a live flea infestation, grooming services will be declined, and you will be referred to your veterinarian for appropriate treatment and prevention.
Please treat and eliminate fleas before your pet’s appointment. This policy helps us maintain a clean, safe environment for all pets in our care. We recommend only talking to your vet for the best flea elimination practices.
For the safety of everyone, The Dog Studio does not groom pets who show signs of aggressive or dangerous behavior. If your pet becomes aggressive or unmanageable during the appointment, we may stop the groom and charge for the time/services completed. (This goes for humans too)
Please set your pet up for success by allowing them to do their "business" prior to their appointment. Failure to clean up after your pet on our premises will result in fees. Excessive accidents may result in additional bath charges. Please notify us at drop off if your pet may need a potty break.
If you need to cancel or reschedule your pet’s appointment, we require at least 48 hours’ notice. This allows us time to offer that appointment to another client on our waiting list.
Failure to provide adequate notice may result in a cancellation fee.
If an appointment is missed without any notice (a "no-show"), you will be required to pre-pay for all future appointments.
New clients who no-show will not be allowed to reschedule without full prepayment for services.
We appreciate your understanding and cooperation in helping us manage our schedule and provide the best care for all pets.
If clients are more than 20 minutes late for an appointment, we would consider it a no-show and you would be charged the cancellation fee for the service that was scheduled. If you are running late, please text/call 615-398-9364 and see if something can be worked out.
The Dog Studio does not offer boarding or daycare services. For the safety and comfort of all pets in our care, dogs may not be dropped off more than 10 minutes before their scheduled appointment time and must be picked up within 1 hour of completion notification.
You will receive a text (or a phone call, if requested) when we know your pet will be ready. This notification is when the one-hour pickup window begins.
Example:
If we notify you at 10:20 AM that your dog will be ready by 11:00 AM, you are expected to pick up by 11:20 AM. If you arrive after this time, we may need to make special care arrangements for your pet. This can result in a late pickup fee of $1 per minute.
While we have kennels available, some pets become anxious or overly vocal when kenneled near other dogs after grooming. We prefer to keep finished pets in our supervised playpen area, which has limited space. In cases of early drop-off or late pick-up, a staff member may need to provide one-on-one supervision, which is when fees may apply.
We do our best to accommodate whenever possible, but we ask that you please be respectful of your pet’s comfort and our time by picking up promptly.
Please note, The Dog Studio closes after the last groom of the day. Our closing time varies based on the day's appointments, but we generally have a good idea of when that will be and can communicate it as needed.
We love showing off our furry clients and the work we’re proud of here at The Dog Studio! From time to time, we may take photos or videos of your pet during or after their groom to share on our website, social media, or in educational materials.
By booking services with us, you give permission for The Dog Studio to use images or videos of your pet for marketing and promotional purposes. We will never share your personal information—only your pet's adorable face!
If you prefer not to have your pet photographed or featured, just let us know. We’re happy to respect your wishes.
Payment is due at the time of service.
We send an invoice via Square. It is due before pick-up. Late payments may result in fees. Repeated late payments will result in prepayment or client dismissal. We don't wanna be a debt collector! Don't make it weird!
We accept:
Returned payments or chargebacks will incur a $30 fee plus pre-payment of future services.
Tipping is never expected but always appreciated.
The safety of our staff, clients, and their pets is our top priority. In the event of severe or hazardous weather conditions, The Dog Studio may delay, reschedule, or cancel appointments.
If weather conditions make travel unsafe, we will contact you as soon as possible to notify you of any schedule changes. Likewise, if you are unable to make it safely to your appointment due to weather, please reach out as early as you can.
There is no cancellation fee for appointments missed due to hazardous weather, as long as we’re notified in a timely manner.
Please note: If roads are clear and the salon is open, our standard cancellation policy still applies.
Thank you for understanding that safety comes first—for both humans and pets!
If you are unsatisfied with your pet’s groom, please let us know within 24 hours. We’re happy to make reasonable adjustments, but after that timeframe, a re-groom will be treated as a new appointment. We do not offer refunds on grooming services.
At The Dog Studio, we understand that some pets do best with minimal distractions and personal attention. We offer limited one-on-one grooming appointments for pets who require a quieter, lower-stress environment.
These appointments are scheduled intentionally so your pet receives direct, uninterrupted care from start to finish. Because this requires us to adjust our schedule and limit availability, an additional fee may apply.
If you believe your pet would benefit from one-on-one grooming, please let us know in advance so we can best accommodate their needs.
We love our golden oldies here at The Dog Studio, and we understand that senior pets may need a little extra time, patience, and care.
If your pet is over the age of 10, we may adjust grooming services to prioritize comfort and safety over cosmetic results. Some senior pets have health conditions, limited mobility, or lower tolerance for stress, and we will always adapt our approach to meet their individual needs.
Please inform us of any medical conditions, arthritis, cognitive changes, or special handling requirements when booking. In certain cases, we may require veterinary clearance to proceed with grooming.
While we take every precaution, senior pets are at a higher risk for stress-related complications or health episodes during grooming. By booking with us, you acknowledge this risk and agree to hold The Dog Studio harmless should any issues arise during or after the appointment due to age or pre-existing conditions.
Your pet’s well-being is always our top priority, and we’ll do everything we can to keep them comfortable and cared for.
Copyright © 2025 Dog Studio Grooming - All Rights Reserved.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.